Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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Effective Monday, July 5, 2021, the Customer Service Department hours of operation will be: 7 a.m. - 7:00 p.m. Monday through Friday and 8 a.m. - 5:00 p.m. Saturday & Sunday.

SEPTA Customer Service Department
Communicating with our customers is an essential aspect of the SEPTA commitment to providing quality public transportation in the Greater Philadelphia region. Our Customer Service Department is available to respond to any question or concern you may have regarding your SEPTA experience. The Customer Service team may be contacted as follows:

Online Comment Form:
The comment form allows customers to submit inquiries including commendations and complaints. Please allow 2-4 business days for a response.

By phone:

(215) 580-7800 - Atencion en espanol disponible
By TDD/TTY for hearing or speech impaired: (215) 580-7853
7:00 a.m. - 5:00 p.m. | Monday through Friday
8:00 a.m. - 6:00 p.m. | Saturday and Sunday

SEPTA's Customer Service phone line can now assist customers in over 200 languages. LEP (Limited English Proficient) customers can call 215-580-7800 for travel information.

Callers will be assisted by way of a 3-way conference with an interpreter and a Customer Service Representative.

Chat Now:

Chat Now

Click on this icon to get started

SEPTA's Chat Now, a one-on-one, live online conversation with a Customer Service agent to respond to our valued customers in a timely manner.

Available every day during the same regular Customer Service Center hours - 7:00 a.m. to 5:00 p.m. weekdays, 8:00 a.m. to 6:00 p.m. weekends.

We ask customers to keep their questions short to allow our agents to handle as many questions as possible. Any concerns or commendations are still best submitted through the Customer Comment form.

CCT Customer Service
(215) 580-7145
By TDD/TYY (215) 580-7712
8:00 a.m. - 5:00 p.m. | Monday through Friday

Customer Service Social Media:
On Facebook:

In person, with six Customer Service locations:

PLEASE NOTE: Both 15th Street and 30th Street Customer Service offices are temporarily closed due to construction.

1234 Market Street | Center City Philadelphia

8:00 a.m. to 5:00 p.m. | Monday - Friday

Frankford Transportation Center
8:00 a.m. to 5:00 p.m. | Monday through Friday

69th Street Transportation Center
8:00 a.m. - 5:00 p.m. | Monday through Friday

15th Street
8:00 a.m. - 5:00 p.m. | Monday through Friday

30th Street
Closed due to construction

Olney Transportation Center
8:00 a.m. to 5:00 p.m. | Monday through Friday

Norristown Transportation Center
8:00 a.m. to 4:00 p.m. | Monday through Friday

Walnut-Locust Station
8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m. | Monday through Friday

By mail:
Customer Service
1234 Market Street
4th Floor
Philadelphia, PA 19107

SEPTA Regional Rail Passenger Services:
Conveniently located at Jefferson, Suburban and 30th Street Regional Rail Stations, Passenger Services is available in person during Regional Rail operating hours to provide travel information and respond to questions related to SEPTA services. The hours of operation are 5 a.m. until approximately 1:30 a.m. for Jefferson and Suburban Stations, and 7 a.m. to 12:30 a.m. for 30th Street Station.